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Driving Digital Process Transformation

A Bottom-Up Approach in 5 Steps to overcome implementation fears, written in partnership with iGrafx

To address today’s business complexity, adopting a process transformation platform has become increasingly critical, but nonetheless daunting. Such implementation can impact the structural pillars of an organisation’s processes, leaving decision-makers in a dilemma: which is greater, the challenge to implement or the consequences of not doing so? 


To help you navigate through digital process transformation, we partnered up with process experts from iGrafx. With a bottom-up approach, here is your five steps guide to kickstart your implementation journey.




1. Consensus View: Process Diagrams

Achieving alignment among key process stakeholders is paramount. Having a validated as-is process diagram is a significant milestone and serves as the foundation for your digital transformation journey. These diagrams, often created using tools like Visio or Lucidchart, provide a visual representation of your processes and critical insights into interfaces with other processes. If your organisation already has validated process diagrams, it is a good starting point. “It is alarming how many companies lack validated documentation of their as-is processes. Often processes are head-knowledge of key process stakeholders, creating business continuity & compliance exposure” says Volker Zies, SCOPE8 Partner. If you still need to create such process illustrations, it is advisable to use the intuitive iGrafx tools.


2. Identify Pain Points & Improvement Ideas

Even with a consensus on the current process, there are often evident inefficiencies and areas for improvement. Documenting these pain points and improvement ideas is a quick yet impactful exercise. It not only signals to stakeholders that their concerns are valued, but also contributes to designing optimised target processes, demonstrating to the involved stakeholders in future process improvements that their concerns and ideas are taken into account to drive change.


3. Transition to Business Process Models

To fully embrace digital transformation, process diagrams must evolve into comprehensive business process models. This is where businesses can run into challenges, however, when converting their existing diagrams into process models. This could especially be the case when those diagrams don’t conform to BPMN standards – that is, they can’t easily be translated into the standardised format required to use them in process models or other process optimisation initiatives. In these cases, getting “optimisation ready” can seem daunting. Businesses faced with having to translate all their existing diagrams into models manually may simply opt out and forgo the enormous benefits of process modelling. With the new iGrafx's Process360 Live platform, this transition is streamlined. Automated conversion features facilitate the transformation of diagrams into BPMN approximations, laying the groundwork for process intelligence and mining. Now you have created the foundation for digital process management, and with the next steps you can unlock its full potential.

4. Process Analytics & Senior Management Engagement

Armed with digitally modelled processes, organisations gain powerful tools for visualisation and analysis. This enables a deeper understanding of the process landscape and uncovers opportunities for operational improvement. “Leveraging concrete process insights and quantifiable Proof of Values, senior management can be engaged effectively, demonstrating the financial benefits of process optimisation”, according to Volker Zies. With a clear presentation of opportunities linked to process intelligence in the form of Proof of Value or Business Cases in a company’s bespoke format, the relative attractiveness in comparison with other IT initiatives is demonstrated.

5. Governance for Process Intelligence

With demonstrated business value from process improvement initiatives, establishing clear governance becomes imperative. A structured approach, with accountability reporting to the CFO, ensures sustained adaptation and value delivery. Select a few end-to-end business processes. Identify, quantify and deliver improvement and automation opportunities with the tools from iGrafx’s Process360 Live platform, before gradually extending the processes scope. For larger organisations the creation of a Process Intelligence Centre of Excellence can be the catalyst to drive sustainable adaptation and value delivery throughout the organisation. With your processes in the iGrafx Process360 Live platform, you are also just some clicks away from the impressive real-time monitoring, diagnostics and automation capabilities of iGrafx’s process mining.


Ready to embark on your digital process transformation journey? Contact us to learn more.




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